Northwind Logistics · Manufacturing & Supply Chain
Cutting manual operations work by 70% with intelligent automation
We mapped Northwind's highest-volume back-office workflows and shipped LLM-powered automations that now run reconciliation, triage, and reporting around the clock.
- 70%
- reduction in manual tasks
- 5x
- faster case throughput
- 24/7
- unattended operation
16-week engagement
The challenge
Where they started
Northwind's operations team spent most of every day on repetitive data entry, invoice reconciliation, and exception triage. Volume was growing faster than headcount, error rates were climbing, and skilled people were stuck on work that didn't need them.
What we did
Our approach
Shadowed the operations team to document the real process and rank workflows by value and risk.
Built LLM-powered document and email processing with evaluation baked in from day one.
Ran automations in shadow mode against live data before any go-live decision.
Deployed to production with full observability, audit trails, and human-in-the-loop checkpoints.
The outcome
What changed
Within four months, 70% of manual tasks were automated and running unattended. The operations team refocused on exceptions and customer relationships, and Northwind absorbed a seasonal volume spike without adding a single new hire.
“Marine Blue Digital transformed our operations. We've seen a 70% reduction in manual tasks and our team can now focus on what matters.”
Ready to build what's next?
Tell us what you're trying to achieve. We'll come back with a clear, honest plan for getting there.